Frequently Asked Questions

Who we are.

StubHub is the world’s largest ticket marketplace with tickets available for more than 10 million live sports, music and theater events in over 40 countries. We enable fans to buy and sell tickets whenever and wherever they are through our desktop and mobile experiences.

Owned by eBay, StubHub reinvented the ticket marketplace in 2000 and continues to lead it through innovation. Our innovative mentality led to the introduction of the first ticketing application, the first interactive seat mapping tool, 360 degree virtual views of venues, and technology to help fans price their tickets and find the best value on seats.

Stubhub has developed more than 60 strong business partnerships in the MLB, NBA, NHL, MLS, NCAA, and with AEG and AXS Spectra Ticketing & Fan Engagement. With the acquisition of Ticketbis in May 2016, StubHub has expanded into over 40 additional markets.

Buyers


Why buy your tickets at StubHub?

Is StubHub a secure site for buyers?

Thanks to our payment system, StubHub is the safest way to buy tickets. The seller will not receive the sale amount shown on the listing until the buyer has attended the event. This is our way of ensuring the ticket is original and corresponds to the venue the buyer has chosen. In addition, no card or bank details are disclosed to the seller, guaranteeing a secure transaction

There are lots of similar tickets. How can I know which one is the best one?

Here are some suggestions to remember when selecting your tickets:

Why are there different prices?

Sellers publish their tickets on our website and choose the price they consider appropriate.

Not all tickets have the same price, as each seller is free to determine their tickets' value, even if it doesn't match the amount the seller originally bought the ticket for. As such, you may find tickets cheaper or more expensive than the original price.

How does the buyer pick up the tickets?

We guarantee that every ticket listed will arrive in time for the event.

Once the purchase has been confirmed, the seller will send the tickets to the address you have provided.

For last minute purchases, tickets are hand-delivered in locations close to the venue or stadium. This is to avoid any unexpected problems and guarantees tickets will arrive safely.


Sellers


Is StubHub a secure site for sellers?

The seller is guaranteed automatic payment of the sale amount after the stipulated number of days after the event has passed. If there is any problem with the buyer's payment, StubHub absorbs all losses, thereby protecting the seller from any loss or inconvenience.

When will the seller get paid for sold tickets?

You will get the payment after the event has passed, this way we can guarantee that we are protecting both sellers and buyers ensuring there are no complications on either side.

The status for your transaction should be "Delivered" so we can make the payment on time. This will be accounted for on the second and fourth working Monday of each month. The payment order for such sales will be given two working days later.

How is the seller going to get paid?

There are two ways to receive payment for the sold tickets: via PayPal or via an international bank transfer to your bank account.

Please check if you have provided us with the accurate bank information. For an international transfer to be successful, sellers must provide a SWIFT code and the account holder's name in English. If you have any doubts, we suggest that you contact your bank to obtain the correct international bank transfer information.

The time it takes for one to receive their payment is dependant upon the chosen payment method.

Why does the seller need to provide their credit card info?

All sellers are asked to provide their credit (or debit) card information in order to guarantee a secure and fast transaction. This also ensures that the sellers comply with StubHub' conditions and protocols when selling and sending your tickets.

How does the seller send the tickets?

After the package has been shipped and the courier service collects your envelope, please update the tracking number in your account so that the buyer can track ticket delivery. Once the tracking number is submitted, the reimbursement will be automatically requested. You will receive the shipping cost at the same time as the payment for the tickets.

The Stubhub promise

Trusted by fans worldwide, StubHub lets you buy and sell tickets safely and easily.

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